Customer Service Representative
Tasks/responsibilities include but are not limited to:
- Receives customer orders and inquiries by telephone or email, provides requested information or forwards to appropriate person/department.
- Provide accurate, valid and complete information to customers, both internal/external.
- Processes all customer orders received via email and follows order from entry through to shipping.
- Resolves customer inquiries related to order status.
- Handle customer complaints, provide appropriate solutions and alternatives in a timely manner.
- Enters orders, provides product quotations, and responds to customer inquiries in a timely manner.
- Responds to customers’ requests via telephone or email.
- Contacts customers to ascertain data omitted on orders.
- Has knowledge of product line, prices, delivery item, drop ship items, various marketing promotional services, and similar data, as required.
- Enters information in database relating to product returns for the Quality Department.
- Performs other duties as assigned by Manager.
- Completes all ISO 9001:2015 AS9100D quality training and follows related procedures.
- Follows all prescribed plant and safety rules and regulations.
Job Specifications:
- Knowledge of computer programs such as Word, Excel, and Outlook.
- Knowledge with the use of e-mail and telephone.
- Ability to multitask, prioritize and manage time effectively
- Good organizational abilities.
- Professional telephone skills.
- Customer Service experience preferred.
- High School Diploma or equivalent.
- 8 hours per day / 40 hours per week work schedule.
Thank You
Thank you for contacting us.