Customer Service Representative

Tasks/responsibilities include but are not limited to:

  1. Receives customer orders and inquiries by telephone or email, provides requested information or forwards to appropriate person/department.
  2. Provide accurate, valid and complete information to customers, both internal/external.
  3. Processes all customer orders received via email and follows order from entry through to shipping.
  4. Resolves customer inquiries related to order status.
  5. Handle customer complaints, provide appropriate solutions and alternatives in a timely manner.
  6. Enters orders, provides product quotations, and responds to customer inquiries in a timely manner.
  7. Responds to customers’ requests via telephone or email.
  8. Contacts customers to ascertain data omitted on orders.
  9. Has knowledge of product line, prices, delivery item, drop ship items, various marketing promotional services, and similar data, as required.
  10. Enters information in database relating to product returns for the Quality Department.
  11. Performs other duties as assigned by Manager.
  12. Completes all ISO 9001:2015 AS9100D quality training and follows related procedures.
  13. Follows all prescribed plant and safety rules and regulations.

Job Specifications:

  1. Knowledge of computer programs such as Word, Excel, and Outlook.
  2. Knowledge with the use of e-mail and telephone.
  3. Ability to multitask, prioritize and manage time effectively
  4. Good organizational abilities.
  5. Professional telephone skills.
  6. Customer Service experience preferred.
  7. High School Diploma or equivalent.
  8. 8 hours per day / 40 hours per week work schedule.

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